Inquiries

For inquiries regarding GAR, please contact the inquiry desk.

Inquiry desk

[Complaint consultation and reporting desk concerning human rights, etc.] Please contact the following, which serves as the Company’s consultation and reporting desk on human rights in our business.
Planning & General Affairs Department, Global Alliance Realty Co., Ltd.
Contact by email: Click here for inquiries

[Other inquiries] Planning & General Affairs Department, Global Alliance Realty Co., Ltd.
Contact by email: Click here for inquiries

Use of information

  1. GAR will use the personal information of customers and clients acquired through inquiries via e-mail only for the purpose of responding to the inquiries, etc.
  2. GAR will manage the information of customers and clients after taking necessary safety measures against unauthorized access, loss, destruction, falsification, leakage and other risks.

For details on the handling of personal information by GAR, please refer to Privacy Policy (Personal Information Protection Declaration).

Complaint Consultation Desk for Financial Instruments Transactions

Global Alliance Realty Co., Ltd. ("GAR") has established "Regulations Concerning the Handling of Complaints and Disputes," and endeavors to respond sincerely and promptly to complaints etc. from clients and other parties and to gain the understanding of clients. Below are the contact details for the GAR Complaint Consultation Desk:

1-5-1 Otemachi, Chiyoda-ku, Tokyo 100-0004
Complaint Consultation Desk, Planning & General Affairs Department, Global Alliance Realty Co., Ltd.
Tel: 03-4346-0650 (available 9:00 a.m. to 5:00 p.m. except Saturdays, Sundays, national holidays, and other holidays)

In addition, GAR operates a Financial Instruments Business (Investment Management Business, Investment Advisory and Agency Business, and Type II Financial Instruments Business) and with respect to financial instruments transactions with clients, will seek to resolve complaints and disputes not only via the Complaints Consultation Desk mentioned above, but also through the organization described below.

This organization is entrusted by The Investment Trusts Association, Japan and the Japan Investment Advisers Association, both of which GAR is a member, with operations related to the resolution of complaints and operations related to mediation for the resolution of disputes, and is available to handle complaints etc. from clients. If you wish to use this organization, please make an inquiry or request using the following contact details:

2-1-1, Kayaba-cho, Nihonbashi, Chuo-ku, Tokyo 103-0025
Financial Instruments Mediation Assistance Center (FINMAC, Non-Profit Organization)
Tel: 0120-64-5005 (toll free)
(available Monday through Friday 9:00 a.m. to 5:00 p.m. except national holidays (including substitute holidays) and year-end and New Year holidays (December 31 to January 3))